Terms & Conditions

Tri-Asia Co., Ltd. – Coastal Escape Koh Yao Noi AND Coastal Escape Natai (Reg. No: 0835542003110)

Holiday Villa Reservation – Terms & Conditions

All bookings are made with Tri-Asia Co., Ltd. (collectively known as “TACL”), acting as agents on behalf of the owners of the properties featured in the company website or via other platforms. The payment of any deposit for the booking shall be taken as confirmation of acceptance under the following terms and conditions.

1. BOOKING PROCESS

1.1 Provisional Confirmation of Availability and Rates
Upon receipt of a request confirmation of availability, the applicable Villa rates and the amount of deposit required will be advised. Bookings will be made on a “first-come, first-served” basis and must adhere to the requirement according to the stay period, unless otherwise specified in the confirmation of availability. TACL reserves the right to decline a booking request without giving any reason. All published rates and extra beds are subject to 7% value added tax and 10% service charge.

1.2 Exclusions & Additional Charges The rates do not include baggage handling, gratuities, telephone, car rental, food, soft drinks and/or liquor, personal items, expenses due to any other third parties and any excessive cleaning required upon departure (such as upholstery or rug shampooing, etc.) or replacement of breakages. Fair wear and tear accepted.

1.3 Initial deposit

• An initial deposit of thirty percent (30%) must be paid to confirm a booking unless otherwise specified in the confiation of availability.
• During the Christmas, New Year and Chinese New Year, fifty percent (50%) of the villa rental must be paid to confirm a booking.
• Before the booking is confirmed and a contract becomes enforceable, TACL reserves the right to increase or decrease the agreed prices. No contract will be agreed and accepted by TACL before the receipt of funds.
• If the funds have not been received by TACL within five (5) banking days from the booking dates, TACL reserves the right to void the booking request and allocate the Villa to another guest.
• Should the booking be cancelled, cancellation charges will become payable in accordance with Paragraph 3 hereto.

• The outstanding balance must be paid at least thirty days (30) days before the date of arrival, unless otherwise specified in the booking confirmation.
• Should the booking be made within thirty (30) days of the arrival date, the full payment is due upon confirmation and prior to arrival.
• During Christmas, New Yar and Chinese New Year, the outstanding balance must be paid sixty (60) days before the date of arrival, unless otherwise specified in the booking confirmation.

3. CANCELLATION AND AMENDMENTS TO RESERVATION
If it becomes necessary to cancel the whole or any part of the booking by the guests, TACL must be notified in writing in advance (email is acceptable). The cancellation will take effect from the date of the written confirmation is received by TACL.

The following cancellation charges will be applied depending on when the notification of the cancellation is received in writing by TACL and the period of stay in the villa by the guests.

• 20% of the total rental amount will be forfeited if the cancellation is made 60 days or more before the arrival date.
• 50% of the total rental amount will be forfeited if the cancellation is made between 31 and 59 days before the arrival date.
• 100% of the total rental amount will be forfeited if the cancellation is made 30 days or less before the arrival date
• A full or partial refund is subject to the discretion of TACL and solely applicable if TACL secures another reservation fully covering the value of initial cancelled reservation
• Chistmas and New Year Period
• For any cancellation after the deposit and/or balance payment, all payments are forfeited, and a full or partial refund is solely applicable in the event that TACL secures another reservation fully covering the initial cancelled reservation.

3.1 Amendments
An admin fee of USD 50 will apply in the event of refund and amendment to reservation. The above cancellation charges also apply if TACL cancels the booking due to non-payment of the balance. If the dates of the booking require to be changed or amended. This may be treated as a cancellation of the original booking and cancellation charges may apply.

Any change to the original reservation is subject to the approval of TACL. An early departure penalty will be subject to negotiation with TACL local Representative’s Manager.

4. SECURITY MEASURES
As part of our efforts to minimize credit card fraud, TACL does not accept third party credit card payments. Please take note of the following policies, which will strictly enforced on-site:

• The credit card used for payment must belong to one of the staying guests and must be presented upon arrival.
• Failure to present the credit card may result in cancellation unless the card is presented again during the stay.
• The paying guest must be the owner of the credit card, and this will be verified against their passport.
• Photocopies or scans of the credit card or any related documents will not be accepted.

5. ARRIVAL & DEPARTURE TIMES
Guests should assume that the Check-in Time is 3:00 p.m. and Check-Out time is 11;00 a.m. Any early arrival or late departure will depend upon the availability of the villa at the time of arrival or departure. An additional fee may be applicable and will be advised at the time of booking.

Guests are responsible for informing the correct arrival details (flight number) whenever an airport transfer is being offered as part of the booking.

6. ALTERATIONS & CANCELLATIONS BY TACL
Though it is unlikely that TACL will have to make any changes to the confirmed arrangements, it does occasionally happen, and TACL will advise the client at the earliest possible date. For any reasons beyond TACL’s control that could result in TACL being unable to provide the guests with the villa booked. TACL reserves the right to amend the reservation.

For example, but not inclusive, if any properties are damaged or rendered unusable, TACL will endeavor to relocate the guests to an alternative property for the period required but no guarantee is provided that this can be done. In the event that this is not possible, or if the guests do not wish to be transferred, TACL will cancel the booking and refund in full, less any bank transfer charges, the amount paid to TACL for the villa. TACL shall not be liable for any further obligations or claims by the guest or client.

7. REGISTERED GUESTS

• Only those persons stipulated on the booking form may reside at the property as guests. Please notify TACL as soon as possible of any changes. The number of people staying at the property, including children, must not exceed the maximum capacity indicated in the property description or elsewhere, except in the case of infants (under two years old), or unless specifically authorized.
• Should the owner or the local representative find that the number of people staying at the property exceeds  that on the booking form or the maximum capacity of the villa, he may, at the absolute discretion of TACL, ask   the extra person or persons to either pay the applicable additional charge as per the published rate or to vacate the property.
• No camping is permitted on the property grounds.
• No pets are allowed on the entire property.

• If a party is to be organized at the property for a number of guests in excess of 1.5 times the maximum occupancy of the villa, this must be agreed prior to booking, as some villas have restrictions on the number o events permitted and the number of guests allowed.
• For an Event to be approved, full occupancy rates and minimum number of nights apply and the additional Event T & C have to be agreed upon.
• In addition, a deposit will be collected either by international wire transfer or on site in cash from which a cleaning surcharge may be deducted before refunded to the guests.